Terms and Conditions

Booking Terms & Conditions

* Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Betterstay are accepted. Failure to abide by these Terms and Conditions permits the owner or the manager to refuse access, amend the rental or apply additional charges and/or terminate the occupancy.*

How to Book / Quotes and Reservations

Bookings inquiries can be made by selecting a property and the reservation dates you desire. You will receive an email confirmation upon a confirmed booking. If you have questions about your reservation, feel free to email us at hi@mybetterstay.com or calling our Reservations staff on +1 (206) 207-STAY.

Accommodation

The tenancy is for the period stated in the confirmation email and invoice. The accommodation is for the maximum person per bed per premises booked. Whilst care is taken to ensure that the description of facilities and services of Betterstay Properties is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with the reservation staff at time of booking. Betterstay cannot be held liable for omissions or errors, whether temporary or permanent, in regards a property’s facilities and services.

Amendments to Date or Property

Amendments can be made 14 days prior to check in.

Cancellations

To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in. Guests receive 50% of their total booking paid and all of the cleaning fee if they cancel up until 14 days before check-in. Guests receive cleaning fee refund only if they cancel within 14 days before check-in.

Cleaning and Linen

All properties supply clean linens and towels. Each guest will be supplied a bath towel, a wash cloth, and each bathroom has a hand towel. Each bed will have a mattress protector, a fitted sheet, a flat sheet (may be folded in the closet), a comforter with cover, pillows and pillowcases. All linens are washed between guests. All furniture must be left in the same position as it was upon check in. Charges will be made for any additional cleaning or relocating of furniture in the property.

Damages, Breakages and Losses

All damages, breakages or losses to the property, furniture and furnishings are to be reported to the manager by the guest immediately. Should you discover a default or breakage or maintenance/safety issue when you arrive, please advise one of our team. When a guest registers or an invitee of a guest enters the premises, they are deemed to have agreed to be bound by these conditions. Guests and invitees are expected to behave in a manner, which is conducive to the safety, comfort and convenience of other guests within the property. All Betterstay bookings are protected under the Waivo Damage Protection for damages between $50 and $1500. Exclusions apply. https://waivo.io/client/betterstay/

Damage to Common property

Owners or occupiers of any unit shall not mark, paint, drive nails or screws or the like into or otherwise damage or deface any structure that forms part of the common property. Owners or occupiers of any unit shall not damage any lawn, garden, tree, shrub, plant or flower being part or situated upon common property.

Deposit

All online bookings must be paid in full at time of booking. Payment must be received immediately by Credit Card to confirm the booking.

No Party

The properties we manage are for residential accommodation only. Functions / parties of any sort are not permitted and penalties apply. Any type of function, party, wedding or get-together will incur a fine of $5,000.

Loss, Damage or Theft of Guests property

The Manager/Owner takes no responsibility for personal property. This establishment or proprietor of the property shall not be liable to any guests or invitees for any loss, damage or destruction to the property or any personal property brought upon these premises by the said guest or invitee. Without limiting the foregoing, personal property shall include jewelry, money and other personal effects and motor vehicles parked on premises. Guests are strongly advice to seek their own travel insurance.

Noise

Owners or occupiers of any unit shall not create any noise to interfere with the peaceful enjoyment of owners or occupiers of any other unit or any person lawfully using common property. Owners and occupiers of all properties shall take all reasonable steps to ensure that their invitees do not behave in a manner likely to interfere with the peaceful enjoyment of occupiers of any other unit.

Pets

Pets being permitted on the property will change based off the properties “House Rules”

Property for Sale

In the event the property is offered for sale the tenant agrees to allow the owner or manager reasonable access to inspect the property with prospective purchasers during reasonable hours by appointment.

Under 18’s

All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 21. We have the right to refuse any booking, when the legal guardian over 21 cannot provide current photo ID if requested on check-in.
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