Discover Full Service Property Management

Earn more and do less by partnering with Betterstay

Our Story

Betterstay is created by a group of Airbnb hosts and real estate investors, born out of a vision to help you expand your possibilities into short-term rental. From purchasing the right property to running successful operations of your rental, we know what it takes to create a successful short term rental and will be with you every step of the way.

We currently offer full service property management services to the following locations:
Greater Seattle Area, Whidbey Island, Hood Canal / Lake Cushman, Ashford, Packwood.
Maui and Kihei in Hawaii

Competitive Fees

We collect 20% on the nightly rate you receive for each booking. That's it. No restocking fees, supply fees, or onboarding fees.

Maximize Returns

We use dynamic pricing that understands your local market such as special local events, demand and supply of surrounding inventory to gain a full picture of your local market and make updates to your nightly rate every day.

24/7 Guest Support

We are available around the clock for your guests so you don’t have to be.

Our Services

Onboarding

We advise you on furnishing, amenities, and provide you with recommendations on what to stock. We learn about every aspect of what makes your property unique, and build a polished listing with professional photos and carefully curated content.

Marketing

We list your property across key travel and booking platforms and your listing will be tailored & moderated regularly to ensure bookings are maximized. Your property is also visible on our website so all our repeated guests can effortlessly book with us again. We leverage dynamic pricing, monitoring your occupancy, competition and local demand to maximize your rental revenue

Professional Housekeeping

There's never been a more important time to ensure a property is clean & safe for guests. We vet, hire, schedule and manage turnover cleanings and maintain a high standards.

Guest Experience and 24/7 Support

We handle all guest relations, including bookings, answering questions, and manage all check-in & check-out processes. Your guests can reach out 24/7 with questions or emergencies. Your guests will be welcomed with a digital home guide that’s crafted individually for each home, containing rules, instructions of home amenities and local recommendations. Sit back and enjoy the 5 star review! We work our hardest to ensure your guests turn into repeat customers.

We Protect Your Asset

We carefully vet guests and screen for guests that are responsible and will take care of your home like it’s theirs. Each guest is required to pay a damage waiver to cover their stay. We monitor the home closely for any repair & maintenance needs, and schedule services to take care of issues as soon as possible. Your property is in good hands.

Owner Portal

Transparency is important to us. So each homeowner receives access to a secure dashboard with tools to view reservation data, create bookings for personal stays, and view monthly statements.

Meet the co-founders

Eva Wu

Chief Executive Officer

Joanne Pan

Head of Operations

Nick He

Head of Strategy

Cara Zeng

Head of Marketing & Sales

Seamless Onboarding

Initial Consultation

Start with a free consultation where we learn about your goals and expectations, every aspect that makes your home unique and discuss how we can partner with you

Initial Set Up

We provide you with a customized shopping list and recommendations on our favorite brands so that you’re set up for success from the beginning. We can also refer you to vendors who design, purchase and install furniture for a more hands-off approach. We are here to answer any questions and guide you on your set-up journey.

Final Set Up

We visit your home and run through a detailed checklist to ensure everything is covered. We collect detailed information about your home so that we can ensure guests can navigate your home easily and conduct repair & maintenance efficiently to reduce downtime. We schedule a deep clean and a professional photography session to capture your home in the best light.

Go Live!

We publish a SEO-optimized listing that will convert bookings, set the right expectations and target the right guests that will take care and love your home!

Preventive Maintenance.

Now that the hard work is over, we finalize a recurring preventive maintenance schedule that will reduce unexpected repair costs. Sit back and rest assured your property is in great hands!

Why Betterstay?

From day 1, your listing benefits from our “Superhost” status. We work tirelessly to maintain this badge so your listing gets more visibility.

20% of booking revenue. No hidden fees. We only earn when you do, and we do not pocket additional fees.

We provide essential consumables every guest would value, free of charge, so you do not have to worry about replenishing toilet paper.

Accidents do occur. We want your home to be protected from guest damages without jeopardizing good reviews. We partner with a third-party damage protection program so you don’t have to worry about damages.

We equip ourselves with performance data so we can set the right pricing strategy for you. We subscribe to tools such as Pricelabs and Rankbreeze to watch your list rankings and pricing closely with a goal to help you maximize revenue.

24/7 Guest support: We provide timely and quality responses to your guests round the clock. Never a message unanswered!

You, your friends and family stay for free; just pay the same cleaning fee guests pay so the home is ready for the next guests.

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Eva Wu

Chief Executive Officer
Eva’s journey began when she turned a beautiful home on a bluff looking West to the Pacific Ocean in Oak Harbor, Whidbey Island into a highly sought after vacation rental. She is also a Washington-licensed realtor, a mom to a constantly-shedding dog, loves exploring Alaska and enjoys her morning coffee.

Joanne Pan

Head of Operations
Joanne’s journey began when she turned a modern townhome into a successful short-term rental in one of Seattle’s most popular neighborhoods, Capitol Hill. She is also a mom to a baby, a dog and two cats, loves cooking, and can’t resist a good chocolate eclair.

Nick He

Head of Strategy
Nick’s journey began when he remodeled a waterfront cabin on Camano Island into a beautiful and modern vacation rental. He is also the founder of two other successful companies, GPS Renting and GPS Real Estate, a dad to three beautiful daughters and author of the Amazon bestseller, “Two Dads and Three Girls”.

Cara Zeng

Head of Marketing & Sales
Cara’s journey began when she helped multiple clients purchase investment properties of their own and recently joined the party, turning a beautiful home in Coupeville, Whidbey Island to a popular vacation rental. She is also a Washington-licensed realtor, a mom to two kids, a world traveler and a lover of adventure sports.